Support – Help Center

Update caused issues?

Update 4.6.14 caused issues on some installations. If you are affected, please do as follows:

Deactivate the Molongui Authorship 4.6.14 if you don’t have it already disabled
Dashboard > Updates > Check again
When the 4.6.16 (or newer) update is shown, update the plugin
Flush any cache you may have
That should be it!

Need Support?

Open a ticket with us. Please provide as much detail as possible.

We reply to every ticket, please check your Spam folder if you haven’t heard from us in a few days.

Ticket Notes

Step 1 of 3 - Initial troubleshooting steps

Some hints before lodging a support ticket:

➜ Check if the problem persists if you temporarily switch to a default WordPress theme —like Twenty Twenty-Two.

➜ Temporarily deactivate all plugins but Molongui's to see if it's caused by some other plugin.

If the problem goes away, activate the original theme and plugins again one by one until the problem returns. Latest activated item is conflicting with Molongui. [Learn more]

Have you performed the checks described above?

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Step 2 of 3 - Confirm your communication details

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Step 3 of 3 - Your question

Which plugin do you need help for?

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Please describe your question in detail. Explain exact steps to replicate the issue. And whether you performed the proposed checks:

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