If you have required our support, you probably are aware of the live chat that is available in the Molongui Support page within your Dashboard. That’s just another way for us to provide you the best support service.
It uses Tidio technology. And having it there doesn’t overload your site nor retrieves any private information or whatsoever. Anyway, you might want to disable it. If so, you can add the code below to your site, either into the functions.php file of your child theme or using a plugin like Code Snippets.
add_filter( 'molongui/support/load_tidio', '__return_false' );